This includes 19 custom lessons plus a cumulative knowledge quiz. Upon completion you will receive a certificate from PAMA valid for 3 years from date of successful completion.
Completion of this course (all lessons must be passed or completed) will earn credit towards the following certificate(s):
Title | Status |
Welcome to Success | Not Enrolled |
Roles and Responsibilities of Technicians | Not Enrolled |
Safety 101 in the Oil Change Center | Not Enrolled |
Safety 102 in the Oil Change Center | Not Enrolled |
Fire Safety in the Oil Change Center | Not Enrolled |
Exceptional Customer Care | Not Enrolled |
Exceptional Customer Care: Telephone Techniques | Not Enrolled |
Exceptional Customer Care - Handling Complaints | Not Enrolled |
Products and Services: Motor Oil Functions | Not Enrolled |
Products and Services: Motor Oil Failure | Not Enrolled |
Products and Services: Oil Filters | Not Enrolled |
Products and Services: Air Filters | Not Enrolled |
Products and Services: Gear Lubricant and Transmission Fluid | Not Enrolled |
Products and Services: Battery and Cooling Systems | Not Enrolled |
Greeter and Service Writer: Sell the Service | Not Enrolled |
Greeter and Service Writer: Finalize the Service | Not Enrolled |
Courtesy Technician | Not Enrolled |
Hood Technician | Not Enrolled |
Lube Technician | Not Enrolled |
Certified Oil Technician Exam | Not Enrolled |
Certified Oil Technician Program Evaluation | Not Enrolled |